Your satisfaction is our priority
Returns and exchanges can be processed within 14 days of delivery. We want you to love your skincare journey with us.
Important: For hygiene and safety reasons, we cannot accept returns of opened skincare products.
We've got you covered: Exchanges for our mistakes or damaged items are always free.
Email us at returns@bare-plus.com with your order number and reason for return/exchange.
We'll provide a return authorization number and prepaid shipping label.
Securely package items in original condition with return authorization number.
Drop off at any shipping location or schedule a pickup. Processing takes 3-5 business days.
Refunds are processed within 3-5 business days after we receive your return. The refund will appear on your original payment method within 5-10 business days.
You'll receive a full refund of the product price. Original shipping charges are only refunded if the return is due to our error.
• Opened or used skincare products
• Items without original packaging
• Products with broken seals or tampered packaging
• Items returned after 14 days
• Gift cards or digital products
• Final sale or clearance items (marked as such)
Have questions about returns or exchanges? Our customer service team is here to help.
Email: returns@bare-plus.com
Email: support@bare-plus.com